We know the clinic & we know tech
With over 10 years of experience across two continents, we speak your language. That matters with technology, because a system can do everything you need and still get dropped if it makes more work for reception.
Included as standard
- Works with your existing systems
- Accounts and data in your name
- Guides and training for your team
What we can set up
- Online booking
- Appointment reminders
- Follow-up for enquiries that haven’t booked
- Tracking and status for enquiries over time
Ways to capture interest
Someone shows interest at an event or sees a poster in your clinic, but leaves without giving you a way to continue the conversation. A short quiz, a QR code or a tablet on the front desk gives them one, and their details reach your system so you can follow up.
Systems that talk to each other
Enquiries, bookings and patient records often sit in systems that don’t share anything. Where we can connect them, you can follow an enquiry from the first message to the booking.
Your own data, put to work
It’s hard to say which of last month’s enquiries became patients when the enquiry list and the patient records live in different systems. We match the two, so you can see which enquiries turned into patients and what they spent.
Automation and AI
Some of your team’s day goes on jobs that repeat, like replying to comments on your posts. We automate the ones that follow a rule, and use AI to take some of the writing and admin off your team.
Tools we have built to solve real problems
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Your mailing list doesn’t know who your patients are
Different messages for patients and for enquiries
How it works
A matching tool checks your enquiry list against your booking records and identifies existing patients. It runs locally, keeping the matching process and patient details within the clinic.
What you get
You can send different messages to patients and prospective patients, and check whether people who download your content go on to book.
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Monitoring and updating your website takes too much time
Automate status checks, to focus work where it matters
How it works
A website checker tests each page and produces a report of issues, including broken links, missing information and brand-name mentions of prescription-only medicines for review.
What you get
A prioritised list of fixes, so you know where to focus without checking every page yourself.
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Patient discussions are inconsistent across the team
A consistent strategy delivered with technology that engages your team and your patients
How it works
A short quiz on a clinic tablet or the patient’s own phone asks the same questions every time across the areas that matter to your clinic. It records their answers with their contact details, and works offline. This can be built to use in clinic or on your website.
What you get
Every treatment discussion starts from the same questions, and your team can see the patient’s answers before the consultation.
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Financial figures scattered everywhere
One view of your finances, ready for your accountant
How it works
One workbook brings transactions into a shared reporting structure. Each transaction is recorded once, with categories feeding through to profit, cash flow and balance sheet reports.
What you get
A consistent view of your finances that you can review each month and share with your accountant or bank.
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Enquiries lost in the comments
Every comment gets a next step, without a reply by hand
How it works
A post invites people to comment a particular word. The automation sends each person a private message containing the relevant information or booking link.
What you get
Every comment gets a direct next step, without anyone in the clinic replying by hand.
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Finding out about competitors by chance
A weekly note of what’s changed at local clinics
How it works
A monitoring tool checks selected price lists and treatment pages each week, highlighting changes since the previous check.
What you get
A short update on what’s changed, without spending your time revisiting the same websites.
From first call to handover and after
- 01
Look at how the day runs
We talk to your team, front desk included, and find out what slows them down.
- 02
Use what you’ve got first
If a system you’re already paying for can do the job, we set that up properly before suggesting anything new.
- 03
Build it small and test it
We set up a simple first version and try it with your team before it goes any further.
- 04
Hand it over
Everything’s documented, with guides your team can follow, and we come back to check it’s working.
From £1,500one-off
Support from £150 a month, if you want it
You pay for the software directly
Questions clinic owners ask
If your question isn’t here, contact us or ask it on the call, and we’ll make sure to answer it before you commit to anything.
What if we already have a CRM?
We work with what you’ve already got wherever possible, and we’ll only suggest replacing a system when the current one isn’t capable of delivering what you need.
Will it work with my booking system?
We work with the booking and payment systems most UK clinics use, so tell us what you’re running and we’ll confirm it before we quote.
Who owns the accounts and the data?
You do. Everything’s set up in your name from day one, so if we part company the history and the data stay with you.
Is it safe to use AI with patient information?
We keep patients’ details out of AI tools unless there’s a clear reason and you’ve agreed to it, and a person checks anything AI writes before it’s used.
What will my team have to do?
Not much. We’ll need a conversation with them early on and their help testing the first version, and after that there’s a written guide for anything they need to look up.
How much does it cost?
From £1,500 to set up, with support from £150 a month if you want it. We quote every build after a call. If you’re renting a room part time, that can be a very different requirement from a group with three locations. Every price is on our Pricing page.
Other services
- Websites A site that brings patients in, with search and analytics included as standard
- Ads Paid campaigns that bring the right patients in, with advertising compliance built in
- Marketing The whole patient journey, from the first search to the follow-up
- Clinic management & consultancy From the day-to-day running of your clinic to the bigger projects, so you get your evenings back
Keep reading
Marketing 101: the fundamentals of marketing for UK clinics
Everything that communicates who you are and what you offer is marketing, and this is where to start.
Patient retention strategies: how consistent communication boosts your clinic
Why regular, meaningful contact makes patients more likely to come back for their next treatment.
Get started today
Tell us about your clinic and what you’d like help with.